Kudos Jacques Godin, an Engaged Air Canada Employee

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Note: I sent the following letter into Air Canada’s ‘customer relations’ group today and in the spirit of being open, I thought I’d share it here as well. ———— Hello there, I fly a lot. Mostly with Air Canada/Star Alliance … and occasionally with others. I am an author (Flat Army: Creating a Connected and […]

Social as a Weapon of Class Destruction

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“Who can think without horror of what another widespread war would mean, waged as it would be with all the new weapons of mass destruction.” Archbishop of Canterbury Cosmo Gordon Lang, December, 1937 London Times newspaper The aforementioned line is recognized as the first known use of the term ‘weapons of mass destruction’. But today, […]

Redefining the Social Employee

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Back in the day, and by day I’m referring to PI (pre-Internet), the social employee was someone who knew how to network, to dialogue and to get things done without the aid of online systems or tools. Remember Sally? She knew everyone and anyone who she met in the elevator. In the cafeteria there wasn’t […]

Apparently, Organizational Culture is Crap

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The one thing we can be assured of until humans safely land and colonize Mars is “organizational culture” will continue to be a topic of conversation. It’s about on par with the Leadership vs. Management debate — as John Kotter rehashed earlier in 2013 — but I’ll save my thoughts on that meme for another […]

Open Leaders: My #TChat Experience

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Calestous Juma is Professor of the Practice of International Development and Director of the Science, Technology, and Globalization Project at the Belfer Center for Science and International Affairs at Harvard University. Harvard University of course is in Cambridge, Massachusetts. Professor Juma tweeted the following on Saturday, which I thought was both poignant and appropriate for the purpose of my […]