April 18, 2019
A few weeks ago Ethiopian Airlines Flight 302 crashed, killing all 157 people on board. Ever since, the makers of the 737 MAX aircraft, Boeing, have slowly but surely exhibited … Continue reading “Boeing’s Attitude Reminds Us Of The Space Shuttle Challenger Disaster”
April 17, 2019
What a mess. Wells Fargo is an unmitigated disaster example of culture, and senior leadership gone wrong. Its board of governors is now in the crosshairs of negligence, too. In … Continue reading “The Sorry State Of Wells Fargo Continues”
March 16, 2019
I’m only two months into being CEO of The Pontefract Group, but so far it feels as though running a company is far easier than raising a teenaged boy. Perhaps … Continue reading “I’m Raising A 13-Year-Old Boy And It’s F*&^ing Hard”
February 16, 2019
Netflix recently announced it is planning to issue roughly $2 billion in bonds to fund corporate activities including but not limited to the development of new shows and content acquisitions. According to … Continue reading “Why I Love Netflix’s Decision-Making Culture”
December 9, 2018
General Motors made a large and stunning announcement recently, confirming roughly 15% of its global workforce will be terminated or bought out. More than 14,000 people will be out of … Continue reading “Did GM Have To Fire 14,000 People?”
November 17, 2018
Back in 2014, Angela Ahrendts had a decision to make: remain as CEO of British fashion retailer Burberry or say yes to Apple CEO Tim Cook’s request to run its … Continue reading “The Lessons Of Customer Service And Culture From Apple’s Angela Ahrendts”
September 17, 2018
“Form an army, agree on the obligations of a shared purpose, and then free as many people as possible from minds that have become mausoleums.”
November 21, 2017
I have several favorite chocolate bars. Crunchie is one. Toffee and chocolate. What a combination. So too is a Reese Cup. Peanut butter and chocolate? Yes please. And don’t get … Continue reading “How Reese’s Peanut Butter Cups Explains Culture, Purpose & Employee Engagement”
November 18, 2017
Debate is at the heart of a democracy. Discourse is what fuels growth in any organization. When our aim is to silence one another rather than to discuss or challenge … Continue reading “Respect Is The Starting Point For Society”
May 27, 2017
A vice-president approached me one day after I finished delivering a keynote. The talk was focused on organizational culture. He was friendly, but rather cocky. The first line he spoke to me … Continue reading “An Engaged Culture Improves Performance, Not The Other Way Around”
January 27, 2017
In the game of Tic-Tac-Toe it has been estimated that if two players with intermediate level experience squared off against one another, the odds of it resulting in a tie … Continue reading “Tic Tac Oh Oh”
December 5, 2016
Elizabeth Wood used to work at IBM. She recently resigned from her position as senior content strategist, a job she held for the previous two years. People resign all the … Continue reading “This IBM Employee Quit Her Job. I Commend Her For Doing So.”
