The Tuition Value of Mistakes

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What is a mistake? Is it a blunder? Misinterpretation? Oversight? A momentary lapse in judgement? It’s perhaps all of those; but one avenue often overlooked is that a mistake has value. A mistake, however you define it, has tuition value. And to be blunt, organizations that sweep mistakes under the proverbial rug, without using them […]

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

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At the beginning of the year, on January 2 in fact, I wrote about reciprocity. My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large. It’s my personal belief that we’ve taken some positive steps forward in society […]

The State of Culture, Collaboration & Enterprise 2.0

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                Do you have “if you build it, they will come” syndrome in your organization? That is, you’ve been rolling out a litany of Enterprise 2.0 / Collaboration tools at your organization but no one is actually collaborating, contributing or connecting. Do you have “That’s no moon, it’s […]

Can Employee Engagement Improve Customer Satisfaction?

Yes. I thought about ending it right there but I figured I’d get lambasted by the Interweb pundits so in the end, I decided against being so cheeky. But yes, employee engagement does in fact improve customer satisfaction. Innately, I suspect you know this is true as well. If employees feel as though they are […]

Bill Sullivan, CEO of Agilent Technologies is a Chief Engagement Officer

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In my quest to highlight CEO’s that are truly game changers, believers & practitioners of the thoughts and concepts written in this space, I came across Bill Sullivan of Agilent Technologies. What a gem! If you’ve never heard of Agilent Technologies, a few fast facts: Agilent at its core is a measurement solutions company focusing […]