At the beginning of the year, on January 2 in fact, I wrote about reciprocity. My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large. It’s my personal belief that we’ve taken some positive steps forward in society (think you, as a person) but within the construct of organizations (or work life) we’re not where we should be. A joint effort of Capgemini Consulting and the MIT Center for Digital Business resulted in a wonderful report recently published entitled, “Digital Transformation: A Road-Map for Billion-Dollar Organizations”. One key line struck me: Whether using new or traditional technologies, the key to digital transformation is re-envisioning and driving change in
Culture Archive
Do you have “if you build it, they will come” syndrome in your organization? That is, you’ve been rolling out a litany of Enterprise 2.0 / Collaboration tools at your organization but no one is actually collaborating, contributing or connecting. Do you have “That’s no moon, it’s a space station” syndrome in your organization? That is, you have no idea how to start your Collaboration / Enterprise 2.0 journey because it looks to be the size (and effort) of a Death Star. Do you have “Toto, I’ve got a feeling we’re not in Kansas anymore” syndrome in your organization? That is, the people within your organization are clamoring to be more collaborative, but you can’t figure out
Yes. I thought about ending it right there but I figured I’d get lambasted by the Interweb pundits so in the end, I decided against being so cheeky. But yes, employee engagement does in fact improve customer satisfaction. Innately, I suspect you know this is true as well. If employees feel as though they are inherently trusted to do the right thing, whatever the defined situation, how can said employee not feel engaged? If an employee has a direct manager who is utilizing the CODE, and thus they can be defined as ‘engaged’, wouldn’t their productivity increase and equally spill over to any give customer scenario as well? And if a customer feels as though they are being treated like royalty by said engaged employee,
In my quest to highlight CEO’s that are truly game changers, believers & practitioners of the thoughts and concepts written in this space, I came across Bill Sullivan of Agilent Technologies. What a gem! If you’ve never heard of Agilent Technologies, a few fast facts: Agilent at its core is a measurement solutions company focusing on Electronic Measurement, Chemical Analysis and Life Sciences It was a spin-off of Hewlett-Packard (officially) in 2000 There are roughly 18,500 employees worldwide with headquarters in Santa Clara, California Revenues are appproximately $5.4b for FY2010 Bill Sullivan was appointed CEO in March of 2005 As the “world’s premier measurement company“, it’s not hard to understand why Bill has ensured his transformation efforts at Agilent included measurement itself. But it starts with