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Perhaps the Purpose of an Organization?

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The yin-yang relationship between an engaged organization and an impeccable level of customer service just might be the new purpose of an organization.

Agree?

the purpose of an organization

9Comments

  • Angela Alini / 8 October 2014 10:31

    you posted a chart because you knew that would force me to comment didn’t you:) Yes, agree…engaged employees make much happier customers, because engaged employees care about their customers.

    • Dan Pontefract / 14 October 2014 1:54

      @Ang – I always enjoy when you pop by for a visit Angela. Merci!

  • Jennifer Lee / 8 October 2014 10:45

    The organization needs to work through it’s employees to connect with it’s customers.

    An employer who does not need employees is one who does not understand collaboration nor do they understand their own strength or weakness.

    You need alignment and strong clear communications that will empower employees to deliver exceptional customer service.

    • Dan Pontefract / 14 October 2014 1:54

      @Jennifer – I wholeheartedly agree that the frontline of an organization is the heartbeat of customer service and high levels of satisfaction.

  • 3 Tips for Introducing Changes Within an Organization | Create Resumes | Find Jobs | FastJobz.Com / 8 October 2014 3:44

    […] the past or present are certain to miss the future’. If you desire to see the future in your organization then you need change. However, what are some of the considerations that come into focus when […]

  • Word from a bird / 8 October 2014 5:29

    I like your chart and the thinking behind it. I think not many senior management folk take this perspective, preferring a profitability focus. Profitability is an output of this approach though. Believing in people – customers and employees is core. Relationships are the glue that hold things together – businesses, clientele, good organisational culture.

    • Dan Pontefract / 14 October 2014 1:41

      @WordfromaBird – I loved this line, “Profitability is an output of this approach though.” I could NOT agree more. Thank you.

  • Jillian Walker / 8 October 2014 5:46

    YES.

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