Did Zappos Just Ruin Their Culture Or Is It A Brilliant Org Redesign?

reinventing orgs

When Tony Hsieh won the prestigious ACM Programming Contest in 1993, you just knew he was going to do something great with his life. Check out the problem set he and his two teammates had to solve, and you get an acute understanding of just how smart he is. Three years later, he founded LinkExchange — an […]

Perhaps the Purpose of an Organization?

smiley

The yin-yang relationship between an engaged organization and an impeccable level of customer service just might be the new purpose of an organization. Agree? Dan’s Related Posts:Corporate Culture in a Venn DiagramMy PurposeWhat Should The Title Of My Next Book Be?Kudos Jacques Godin, an Engaged Air Canada EmployeeWhy Don’t We Tip Flight Attendants?Three Types of […]

An Ode to Hierarchy

arcticsnow

You there, With the jaundice coloured leadership grin. As wise souls have said before me, prematurity breeds immaturity. Where art thou braggadocio in your moment of ascension? There it is, Plentiful for all to witness like a storm that blankets Tuktoyaktuk in winter. We have seen it before in this very agora. Cold. Harsh. Unforgiving. […]

The Volkswagen Commercial That Depicts a Backwards Workplace

Volkswagen_5

It’s only a 30-second commercial, but it rubs me entirely the wrong way. I suspect the advertising agency for Volkswagen wasn’t thinking about the backwards way in which they depicted the workplace (or life) throughout the commercial, but the evidence is as clear as day to me. I have a few observations: Dad is stuck […]