Vancouver is Home to Several ‘Social’ Rock Stars


Although Boston, Austin and Silicon Valley are home to both companies and personalities considered to be heavyweights in the Collaboration, Enterprise 2.0, Social Business, Technology, Open Leadership, Social Learning and Social Media spaces, — phew — I’d like to introduce you to Vancouver – or, as I’d like to rename it, Vancoolver. Although biased, I […]

Can Employee Engagement Improve Customer Satisfaction?

Yes. I thought about ending it right there but I figured I’d get lambasted by the Interweb pundits so in the end, I decided against being so cheeky. But yes, employee engagement does in fact improve customer satisfaction. Innately, I suspect you know this is true as well. If employees feel as though they are […]

What is Engagement Anyway?


Ahh, engagement. The term that means so much yet, paradoxically, so little. Is it whether an employee feels good about their boss? Their team? Is it if an employee recommends their employer to their own network as a ‘great place to work?’ Is it due to tenure; the point at which an employee indicates they […]

Employee Engagement is not about Buzz Word Bingo

This is the first in a series of posts where I’m going to focus my writing on employee engagement. I’ve always been fascinated by the term engagement. It can mean so many things. It can also be interpreted in so many different ways too. I’ve always (personally) felt that an engaged employee will be far more productive than a disengaged employee. In return, there is a corollary to business or financial results, […]

Are We Addicted to the Notification of Notifications?

Picture this for a minute. You’re facilitating a face-to-face meeting with about six people. You’re presenting a couple of topics on the overhead projector that describe next year’s objectives. As you emphatically make a point, back turned to your attendees and you’re moving towards the screen, half of your audience pulls out their mobile device […]