The 20% Leadership Challenge

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Google engineers, for some time now, have been apportioned 20% of their time to focus on things they are passionate about. Google even makes mention of it in their job descriptions. It’s time for leaders, particularly senior leaders, to introduce this concept into their leadership workflow. But, there is a slight twist. I’m not proposing […]

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

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At the beginning of the year, on January 2 in fact, I wrote about reciprocity. My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large. It’s my personal belief that we’ve taken some positive steps forward in society […]

The State of Culture, Collaboration & Enterprise 2.0

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                Do you have “if you build it, they will come” syndrome in your organization? That is, you’ve been rolling out a litany of Enterprise 2.0 / Collaboration tools at your organization but no one is actually collaborating, contributing or connecting. Do you have “That’s no moon, it’s […]

Vancouver is Home to Several ‘Social’ Rock Stars

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Although Boston, Austin and Silicon Valley are home to both companies and personalities considered to be heavyweights in the Collaboration, Enterprise 2.0, Social Business, Technology, Open Leadership, Social Learning and Social Media spaces, — phew — I’d like to introduce you to Vancouver – or, as I’d like to rename it, Vancoolver. Although biased, I […]

Can Employee Engagement Improve Customer Satisfaction?

Yes. I thought about ending it right there but I figured I’d get lambasted by the Interweb pundits so in the end, I decided against being so cheeky. But yes, employee engagement does in fact improve customer satisfaction. Innately, I suspect you know this is true as well. If employees feel as though they are […]